SCOPE OF THIS PRIVACY NOTICE
This Privacy Notice applies to any website, application, service, online game/sweepstake or tool (collectively “Services”) that are owned by our company or where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices.
This Privacy Notice does not apply to third party websites, including those possibly mentioned or referred to on our “Services” via a link.
Please note that if your country’s legislation requires so, this Privacy Notice may be supplemented by local specifications that we keenly invite you to review on our Media.
WHAT INFORMATION DO WE COLLECT?
We collect data that you provide when:
- Filling in forms
- Uploading online content
- Subscribing to newsletter or product update or any status update
- Updating or adding information to your account
- Participating in a community board discussion or chat
- Addressing us correspondences
Type of personal data:
- First and Last name
- Email address
- Phone Number
- Postal Address
- Age/Date of Birth
- Your opinion on our products (on e-commerce “Services”)
- Your Purchase History (on e-commerce “Services”)
- Any requests you may have when contacting us
- Photos or Videos of you that you would like to share
- We may ask you to complete surveys that we use for research and statistical purposes
HOW DO WE USE THE INFORMATION WE COLLECT?
The following is a summary of how we use your personal information.
We use your data for the purposes of managing our client / prospects relationship, and especially responding to your requests or by regularly sending you news and information on our products, our brands, our initiatives and/or our Services that might arouse your interest.
To contact you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to provide you customer service. When contacting you for such purposes, we may contact you via email, telephone, SMS messages, postal mail or via mobile push notifications.
We also use your information to improve your digital experience on our Services: understanding you interests in our Services, managing your online account, ensuring that our Services are presented in the most effective manner for you and for your computer, deliver targeted marketing, service updates and promotional offers based on your communication preferences.
We use general location information to provide you with location-based services (such as advertising, search results and other personalized content).
HOW YOU CAN ACCESS / CONTROL YOUR PERSONAL DATA?
You can see, change most of your personal information by signing in to your account. Please, update your personal information immediately if it changes or is inaccurate. Keep in mind, once you make a public posting, you may not be able to change or remove it.
In case you don’t have an account, or you can’t access your account, you may always contact us by post mail or email or telephone (please refer to the contact details) to find out what data we have concerning you.
Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable national laws.
DO WE SHARE YOUR PERSONAL DATA?
We do not, under any circumstance, sell any of your personal data to any third-party company or service.
We may share your information with people of our company and/or partners, and only when strictly necessary to perform the tasks entrusted to them. This people may contact you directly from contact information you have provided to us.
Finally, we may provide third parties with anonymous information and analytics about our customers for research purposes, we make sure this information does not identify you.
Please note that we strictly require our service providers to use your data solely to operate the services we ask them to perform. We also ask these business partners to always act in compliance with applicable privacy laws and to pay high attention to the confidentiality of your data.
HOW LONG DO WE KEEP YOUR DATA?
We hold on to your information for as long as you have an active account with us, or until your customer-support query has been resolved by our Customer Support Team, if you do not have an account with us.
If necessary or required, we will hold on to your information to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, even after you’ve closed your account.